Yellow.ai

Yellow.ai is an enterprise conversational AI platform, founded in Bengaluru in 2016, that lets companies build automated support, help-desk, and voice agents across chat, email, and phone. Its differentiators are the VoiceX natural-voice engine and a broad omnichannel builder with 35+ channels and a large integration library. It offers a limited freemium tier, but real deployments are custom-quoted through sales, making it best suited to mid-market and enterprise teams.

Yellow.ai was founded in Bengaluru, India, in 2016 by Raghu Ravinutala (CEO), Jaya Kishore Reddy Gollareddy, and Rashid Khan, originally under the name Yellow Messenger. It has since grown into a global enterprise player and now lists its headquarters in San Mateo, California, while retaining deep engineering roots in India. The company positions itself around autonomous, human-like customer and employee experiences, and reports serving 1,000+ customers across 85+ countries; treat those figures as vendor claims. The platform's core is an omnichannel agent builder that spans 35+ channels including WhatsApp, web chat, and email, plus VoiceX, an LLM-powered voice engine built for natural phone conversations rather than rigid IVR menus. Enterprises use it for support deflection, lead qualification, HR and IT help desks, and multilingual automation. It ships with a large library of prebuilt integrations and supports custom API connections for CRM, ticketing, and backend systems. Yellow.ai is squarely an enterprise product. It offers a freemium tier (reported as one agent and 500 chat sessions per month, then usage-based overages), and its AWS Marketplace listing has published fixed annual contract prices, but most real deals are quoted through sales after a demo. Buyers evaluating it should expect a procurement-style engagement rather than transparent self-serve pricing.