Voiceflow

Voiceflow is a collaborative platform for designing, building and deploying AI agents across chat and voice. Its visual canvas lets product, design and engineering teams work together on the same agent, with support for multiple LLMs, knowledge grounding and analytics. Pricing combines editor seats with a usage-based credit system.

Voiceflow is a platform for designing, prototyping and deploying AI agents across chat and voice. It centers on a visual, collaborative canvas where teams map out conversation flows, connect LLMs, add knowledge sources and define logic, then publish to channels such as web chat, voice and messaging. Often described as a 'Figma for conversational AI,' its strength is letting product, design and engineering collaborate on the same agent. The platform supports multiple LLM models, knowledge-base grounding, API calls and analytics, making it suitable for building customer-support assistants and more complex agentic workflows. Pricing combines editor seats with a usage-based credit system: interactions consume credits based on what the agent does, whether handling a chat message, making a voice call or invoking an AI model. Voiceflow is a venture-backed company that has raised roughly $35 million to date, including a $15 million Series B led by OpenView in 2023 at a reported $105 million valuation. It is a good fit for teams that need collaboration and design rigor around their agents, though the credit model means costs scale with usage and should be modeled carefully.