Tidio

Tidio is an SMB and ecommerce customer service platform combining live chat, helpdesk, and the Lyro AI chatbot, which resolves customer questions automatically from a business's own content.

Tidio brings live chat, ticketing, and AI automation into one customer service tool aimed at small and midsize businesses, particularly online stores. Its centerpiece is Lyro, an AI agent that answers customer questions using the business's own knowledge base and content, resolving common inquiries without a human and escalating when needed. Beyond the AI, Tidio offers a shared inbox across live chat, email, and messaging channels, chat automation flows, product cards and cart integration for ecommerce, and analytics on conversations and resolution rates. This makes it practical for stores that want to deflect repetitive questions and assist shoppers in real time while capturing leads. Tidio's pricing has a free plan and paid tiers such as Starter around $29/month and Growth around $59/month, but Lyro AI conversations are metered and often billed as an add-on, which can raise the effective cost significantly. There is a notable gap between the Growth tier and the much pricier Plus tier. It is a strong, accessible option for SMB and ecommerce support, provided you model Lyro usage carefully.