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Rep AI
24/7 AI sales and support agent for Shopify stores
Free trial Claimed Teams
Toolglade’s take
Rep AI is a well-regarded, Shopify-native option that blends AI sales conversations with support deflection, and merchants report meaningful revenue attribution when it is tuned to their catalog. The value hinges on your traffic and catalog: pricing scales with session volume, and overage charges can add up during spikes, so watch usage. It is Shopify-exclusive, so it is not a fit for merchants on other platforms. Test the free trial against your own store metrics before committing.
About Rep AI
Rep AI is a Shopify-exclusive AI agent combining sales, support, and shopper insights. Its sales agent proactively engages visitors, answers product questions, recommends items, handles upsells, and recovers abandoned carts, while deflecting support tickets. It integrates natively with Shopify and tools like Klaviyo and Gorgias, and prices by monthly session volume and catalog size, with a free trial available.
Rep AI is an AI agent built specifically for Shopify stores, combining three areas: sales, support, and insights. Its sales agent engages shoppers proactively, answers product questions in natural language, makes context-aware recommendations, handles upsells, and rescues abandoned carts, while the support side deflects common tickets. The product's native Shopify integration lets it understand catalog data and shopper behavior in real time, aiming to lift conversion rates and reduce support load without added engineering or staff. Rep AI markets itself as an agentic commerce stack that stores can configure to their catalog and traffic. Pricing scales with monthly session volume and catalog size, which makes it accessible for smaller stores but variable as traffic grows, including potential overage charges during spikes. Rep AI is a focused choice for Shopify merchants that want conversational, conversion-oriented AI rather than a general-purpose chatbot.
TL;DR
Rep AI is a Shopify-exclusive AI agent combining sales, support, and shopper insights. It proactively engages shoppers, recommends products, upsells, recovers carts, and deflects tickets using native Shopify data. Pricing starts around $39/mo and scales with session volume and catalog size, with overage risk during spikes. It fits conversion-focused Shopify merchants and offers a free trial. It is not available outside Shopify.
Company overview
Rep AI Technologies Inc. builds an AI agent for ecommerce, focused exclusively on the Shopify ecosystem. The company positions its product as an agentic commerce stack spanning sales, support, and insights, and has earned industry recognition for its ecommerce bot performance.
It serves DTC and Shopify merchants seeking to increase conversions and reduce support load without adding engineering or staff.
Product features
The platform includes a proactive AI sales agent with natural-language product Q&A, context-aware recommendations, upselling, and abandoned-cart recovery, plus an AI support agent for ticket deflection and an insights module for shopper behavior. Integrations include Klaviyo, Gorgias, and support tools, all anchored by native Shopify catalog awareness.
Deployment requires no coding, and behavior is configured to each store's catalog, brand voice, and traffic.
Target market
Shopify and DTC merchants, from growing stores to larger brands, that want conversational AI focused on conversion, upsell, and support deflection.
Buyer personas
End users
Store shoppers interacting with the agent, and merchant support/marketing staff configuring it.
Buyers
Ecommerce and DTC founders, growth leads, and store managers responsible for conversion.
Key influencers
Shopify agencies, CRO consultants, and support-tooling admins.
Ideal customer profile
A conversion-focused Shopify merchant with enough traffic and catalog depth to benefit from proactive AI sales conversations and automated support.
Funding & performance
Rep AI Technologies has raised approximately $8.2M in funding, reported as led by Osage Venture Partners. Verify current totals with the company.
Pros & cons
Pros
- Native Shopify integration with real-time catalog awareness
- Combines AI sales, support, and insights in one product
- Proactive engagement and cart recovery aimed at conversions
- Merchants report meaningful revenue attribution when tuned well
- Free trial to validate against store metrics
- Integrations with Klaviyo, Gorgias, and support tools
- No engineering required to deploy
Cons
- Shopify-exclusive, so not usable on other platforms
- Pricing scales with session volume and catalog size
- Overage charges can accumulate during traffic spikes
- Higher-value AI sales agent features carry premium pricing
- Results depend heavily on tuning to your catalog
- No general public API for non-Shopify use
Pricing plans
Base
$39 / month
- Entry AI chat
- Support deflection
- Session-based limits
Growth
Up to $299 / month
- Higher session volume
- More features
- Integrations
AI Sales Agent
~$550 / month
- Proactive engagement
- Recommendations and upsell
- Cart recovery
- Sales analytics
Key features
Team collaboration
Multi-language
Integrations
Shopify, Klaviyo, Gorgias, Zendesk, Live chat
Input types
text
Output types
text
Best For
Shopify conversion optimization, Automated shopper support, Abandoned cart recovery, Product recommendations at scale
Compare key features
View all alternatives →Feature
Rep AI
10Web
Copy.ai
Pricing
Paid
Paid
Paid
Free plan
No
No
No
Free trial
Yes
No
No
API
No
Yes
No
Team support
Yes
Yes
Yes
Frequently asked questions
Does Rep AI only work with Shopify?+
Yes. Rep AI is built specifically for Shopify and relies on native Shopify integration for catalog and shopper data, so it is not available for other ecommerce platforms.
What does Rep AI actually do?+
It provides an AI sales agent that engages shoppers, answers questions, recommends products, upsells, and recovers abandoned carts, plus AI support to deflect tickets and insights on shopper behavior.
How is Rep AI priced?+
Pricing starts around $39/mo and scales with monthly session volume and catalog size, up to higher tiers and a premium AI Sales Agent plan. Overage charges can apply during traffic spikes.
Is there a free trial?+
Yes. Rep AI offers a free trial (reported around 30 days) so merchants can test performance against their own store metrics before committing.
Does Rep AI reduce support workload?+
Yes. Alongside sales, Rep AI includes a support agent that deflects common questions automatically, which can reduce ticket volume for merchant support teams.
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