Cresta

Cresta is an enterprise contact-center AI platform combining real-time agent assist, AI virtual agents, and conversation intelligence, built on models trained on customer interactions. It is sales-led, seat-based, and sold on annual contracts to large enterprises in sectors like telecom, insurance, and retail. It surpassed $100M ARR in 2026 and has raised over $270M. There is no free tier or public pricing.

Cresta is a US-based enterprise AI company focused on the contact center. Its platform provides real-time agent assist that coaches human agents during live calls and chats, AI virtual agents that automate interactions, and conversation-intelligence analytics that surface insights across all customer conversations. The emphasis is "human-centric AI" that augments agents rather than only replacing them. Cresta was co-founded out of Stanford AI research and has attracted significant enterprise adoption and funding. It targets large contact centers in sectors like telecom, retail, insurance, and financial services, selling B2B SaaS on a subscription basis priced by agent seats and feature tiers, typically on annual contracts. The company surpassed $100M ARR in 2026. Pricing is quoted by sales rather than published; AWS Marketplace listings have shown 12-month agent-assist contracts around $150,000 for defined chat or call volumes. Cresta closed a $125 million Series D in November 2024, bringing total funding to over $270 million at a reported valuation around $1.6 billion.