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MonkeyLearn
MonkeyLearn was a text analysis and machine learning platform for extracting insights from customer feedback and unst...
Updated Jun 2026
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About MonkeyLearn
MonkeyLearn was a no-code text analysis and business intelligence platform that let teams run sentiment analysis, classify text, extract keywords, and visualize insights from customer feedback and other unstructured data. It served both non-technical analysts through a visual studio and developers through an API. After being acquired by Medallia in 2022, MonkeyLearn stopped accepting new signups in August 2023 and its functionality was integrated into the Medallia Experience Cloud.
MonkeyLearn was a cloud-based text analysis and machine learning platform designed to help businesses extract structured insights from unstructured text such as customer feedback, support tickets, reviews, and survey responses. It combined no-code text analytics with a data visualization studio, letting teams run sentiment analysis, classify content into custom categories, and extract keywords or themes without building models from scratch. The platform positioned itself as an all-in-one text analysis and business intelligence studio. Users could pull data from spreadsheets or connected apps, apply pre-built or custom models, and then generate dashboards, custom charts, and reports with filtering across dates and custom fields. Industry-specific templates covered common workflows including Net Promoter Score (NPS) analysis, CSAT measurement, support ticket triage, review intelligence, and Voice of Customer programs. MonkeyLearn appealed to both non-technical analysts and developers. Business users could work through the visual studio, while engineering teams could tap the developer API to embed text classification and extraction into their own applications and pipelines. This dual approach made it accessible to marketing, product, and customer experience teams as well as data-focused builders. Following its acquisition by Medallia in February 2022, MonkeyLearn was folded into the broader Medallia Experience Cloud platform. As of August 17, 2023, the standalone product stopped accepting new signups and upgrades, and its capabilities now live within Medallia's customer and employee experience management suite. Because the standalone product is no longer available to new customers, teams evaluating MonkeyLearn today should treat it as a discontinued tool and look either to Medallia's platform or to alternative text analytics providers. Prospective buyers should verify current availability and pricing directly with Medallia.
TL;DR
MonkeyLearn was a no-code text analysis and business intelligence platform for extracting insights from customer feedback and other unstructured text, serving both analysts and developers. It was acquired by Medallia in February 2022 and stopped accepting new signups in August 2023, with its capabilities integrated into the Medallia Experience Cloud. New buyers should evaluate Medallia or alternative text analytics providers.
Company overview
MonkeyLearn was a no-code text-analytics and machine-learning platform (sentiment analysis, keyword extraction, classification) founded in 2014. It was acquired by customer-experience company Medallia in 2022, and the standalone MonkeyLearn product was subsequently discontinued (wound down in 2023). MonkeyLearn is no longer available as an independent product; this page is retained for reference, and users seeking similar text-analysis tools should consider the alternatives below.
Product features
MonkeyLearn provided an all-in-one text analysis and data visualization studio. Core capabilities included sentiment analysis, text classification into custom categories, and keyword or theme extraction, all applicable to customer feedback, reviews, support tickets, and survey data.
The platform layered business intelligence on top of these analytics, letting users generate custom charts, dashboards, and reports with multi-dimensional filtering across temporal and custom fields. Industry-specific templates came pre-configured with appropriate models and visualization frameworks for use cases such as NPS, CSAT, support ticket analysis, review intelligence, survey analytics, and Voice of Customer programs.
A developer API extended the platform beyond the visual interface, enabling engineering teams to embed text classification and extraction into their own applications and data pipelines. This made the tool usable by both non-technical analysts and developers.
Target market
MonkeyLearn served businesses that needed to turn unstructured text into structured insight, particularly customer experience, product, marketing, research, and support teams. It spanned both non-technical users seeking no-code analytics and developers integrating text processing into custom systems, with templates aimed at common feedback and experience management programs.
Buyer personas
End users
Customer experience analysts, product managers, marketing teams, and support operations staff who work directly with feedback, reviews, and survey data. Developers also used the API to build text analytics into their own tools.
Buyers
Team leads and managers in customer experience, insights, and product functions responsible for feedback analytics tooling and budgets.
Key influencers
Data analysts, engineering leads, and CX program owners who evaluate accuracy, integration options, and fit with existing feedback workflows.
Ideal customer profile
Mid-sized to enterprise organizations running structured feedback programs like NPS, CSAT, or Voice of Customer that need scalable text analytics — now best served through Medallia's platform rather than the discontinued standalone product.
Pros & cons
Pros
- User-friendly interface praised by reviewers for ease of use
- Seamless integration with other applications and web tools
- Flexible platform suitable for both beginners and developers
- Powerful analytics for understanding key themes from text responses
Cons
- No longer accepting new signups or upgrades as of August 17, 2023
- Limited number of pre-built classifiers according to user reviews
- Pricing plans did not fit every business need according to Product Hunt reviews
Key features
API
Team collaboration
Custom training
Multi-language
Input types
text, spreadsheet data, survey responses
Output types
text, structured data, charts, dashboards, reports
Compare key features
View all alternatives →Feature
MonkeyLearn
DataRobot
Obviously AI
Pricing
Freemium
Freemium
Freemium
Free plan
Yes
Yes
Yes
Free trial
No
No
No
API
Yes
Yes
Yes
Self-hosted
No
Yes
No
Team support
Yes
Yes
Yes
Frequently asked questions
Is MonkeyLearn still available to sign up for?+
No. Following Medallia's acquisition of MonkeyLearn in February 2022, the standalone platform stopped accepting new signups and upgrades as of August 17, 2023. Its text analytics capabilities have been integrated into the Medallia Experience Cloud, so new buyers should evaluate Medallia's platform or an alternative text analytics tool.
How much did MonkeyLearn cost?+
MonkeyLearn offered a free trial to test the platform, with paid plans starting around $299 per month for more advanced features and capabilities. Because the standalone product is discontinued, current pricing now depends on Medallia's enterprise packaging, which should be confirmed directly with Medallia.
What did MonkeyLearn actually do?+
MonkeyLearn analyzed unstructured text using machine learning, letting users run sentiment analysis, classify content into custom categories, and extract keywords or themes. It then turned those results into custom charts, dashboards, and reports, making it a combined text analytics and business intelligence studio for customer feedback and similar data.
Did MonkeyLearn offer an API for developers?+
Yes. Beyond its visual studio for business users, MonkeyLearn provided a developer API so engineering teams could embed text classification and extraction into their own applications and data pipelines. This dual approach supported both non-technical analysts and developers.
What kinds of use cases was MonkeyLearn built for?+
It shipped industry-specific templates for common programs including NPS analysis, CSAT measurement, support ticket analysis, review intelligence, survey analytics, and Voice of Customer initiatives. These templates came pre-configured with appropriate models and visualization frameworks to speed setup.
What happened to MonkeyLearn after the Medallia acquisition?+
Medallia acquired MonkeyLearn in February 2022 and folded its technology into the Medallia Experience Cloud platform. The standalone service was wound down for new customers in August 2023, and its text analysis functionality now operates as part of Medallia's broader customer and employee experience management suite.
Is MonkeyLearn free?+
MonkeyLearn previously offered a free trial and freemium pricing model. However, as of August 2023, MonkeyLearn no longer accepts new signups following its acquisition by Medallia. The average cost for basic text mining software plans was around $99 per month.
What does MonkeyLearn integrate with?+
According to user reviews, MonkeyLearn was praised for its ability to seamlessly integrate with other applications and web tools. Specific integrations mentioned include Tableau, Google Sheets, and Slack for workflow automation, though comprehensive integration details were limited in the research.
How does MonkeyLearn compare to alternatives?+
Top MonkeyLearn alternatives include Idiomatic, Viable Fit, Levity, Bardeen, and SentiSum. SentiSum is noted as the strongest alternative, offering granular multi-channel insights and accurate tagging. AI-powered workflow automation platforms like Levity and Bardeen now offer stronger native automation and no-code integrations for end-to-end systems.
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