Best AI Tools for Support Customers

Intercom AI is a customer service platform that combines a helpdesk with Fin, a natively integrated AI agent that handles customer conversations across multiple channels

Agentforce is Salesforce's enterprise AI agent platform that enables companies to build, deploy, and manage autonomous AI agents at scale

Zendesk AI is an AI-powered customer service platform that automates ticket resolution and assists support agents across multiple channels

Ada is an AI-powered customer service automation platform that handles support conversations across voice, messaging, and email channels

Forethought is a generative AI platform designed for customer support and CX teams, offering AI agents that handle customer inquiries across multiple channels

Drift is a conversational AI platform designed for B2B customer engagement and sales pipeline acceleration

Tidio AI is a customer support platform featuring Lyro, an AI chatbot that automates up to 90% of customer queries and resolves 64-67% of conversations automatically in under 6 seconds

Freshdesk Freddy AI is an AI assistant integrated into Freshworks' customer support platform that automates ticket resolution, suggests responses to agents, and provides workflow automation

Kustomer AI is a CRM-native customer service platform that combines AI agents with human support workflows

Crisp AI is a customer messaging platform with AI-powered support features, including Hugo AI for automated responses and a shared inbox for team collaboration

Help Scout AI is a set of AI features built into the Help Scout customer support platform, designed to help support teams scale their capacity through automated summaries, draft replies, and knowledge

Klarna AI is an AI-powered shopping assistant and customer service platform integrated into Klarna's buy-now-pay-later service

Leena AI is an agentic AI platform that provides pre-built AI colleagues for enterprise back-office functions, primarily HR, IT, and Finance support