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Shadow vs Fireflies.ai

ShadowFireflies.ai

Bottom line: Shadow for sales reps; Fireflies.ai for sales and customer success teams that review calls at scale.

ShadowShadow

Botless AI meeting assistant that captures every call, on screen and off

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Fireflies.aiFireflies.ai

Fireflies.ai is an AI meeting assistant that automatically transcribes, summarizes, and analyzes conversations across Zoom, Google Meet, Microsoft Teams, and other video conferencing platforms.

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Votes00
PricingFreemiumFreemium
CategoryMeeting AssistantsMeeting Assistants
Tags
meeting notesbotlesstranscriptionsalesaction items
transcribe-meetingsanalyze-data
Best for
  • sales reps
  • consultants
  • account managers
  • Sales and customer success teams that review calls at scale
  • Distributed and multilingual teams needing 100+ language transcription
  • Individuals wanting hands-free automated meeting notes
Pros
  • Botless, OS-level capture of every call
  • Works on impromptu and non-Zoom meetings
  • Captures on-screen content, not just audio
  • Very generous free tier
  • Integrates with Notion, Slack, and major platforms
  • Broad meeting coverage: bots join Zoom
  • Google Meet
  • Microsoft Teams, and other platforms, and you can also upload existing audio and video files for transcription.
  • Strong multilingual support with transcription in 100+ languages plus automatic language detection, which is a meaningful edge for international and distributed teams.
  • AskFred turns every transcript into a searchable, queryable knowledge base, letting users pull decisions, action items, and answers conversationally instead of re-reading full recordings.
Cons
  • Always-listening design raises consent concerns
  • Recording disclosure is the user's responsibility
  • Desktop-only capture
  • No public API
  • Screen capture may be sensitive in some settings
  • The AI credit system complicates the 'unlimited' marketing—AskFred and advanced analytics draw down credits, so power users may hit limits or need a pricier tier sooner than expected.
  • Storage is capped by tier, and the free plan's limited storage means older recordings and transcripts can become inaccessible without upgrading.
  • Deploying a recording bot into every meeting raises privacy and consent considerations that some organizations and external participants may resist.
  • Advanced features like conversation intelligence and team analytics are gated to Business and Enterprise plans, so smaller teams don't get the full analytics value at entry pricing.

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