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Otter.ai vs Shadow

Otter.aiShadow

Bottom line: Otter.ai for sales teams needing call notes and CRM sync; Shadow for sales reps.

Otter.aiOtter.ai

Otter.ai is an AI-powered meeting transcription tool that automatically records, transcribes, and summarizes meetings from Zoom, Microsoft Teams, and Google Meet.

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ShadowShadow

Botless AI meeting assistant that captures every call, on screen and off

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Votes00
PricingFreemiumFreemium
CategoryMeeting AssistantsMeeting Assistants
Tags
transcribe-meetings
meeting notesbotlesstranscriptionsalesaction items
Best for
  • Sales teams needing call notes and CRM sync
  • Students and educators capturing lectures
  • Journalists and media professionals transcribing interviews
  • sales reps
  • consultants
  • account managers
Pros
  • Deep native integration with Zoom
  • Microsoft Teams, and Google Meet means Otter can auto-join scheduled meetings and capture transcripts without manual setup on each call
  • Real-time transcription with speaker identification produces a live, searchable record during the meeting rather than requiring post-processing
  • AI Chat lets users query across their entire meeting history to pull insights, decisions, and action items, turning transcripts into a knowledge base
  • Role-specific agents for sales, recruiting, education, and media connect notes and follow-ups directly into workflows like Salesforce, HubSpot, and Greenhouse
  • Botless, OS-level capture of every call
  • Works on impromptu and non-Zoom meetings
  • Captures on-screen content, not just audio
  • Very generous free tier
  • Integrates with Notion, Slack, and major platforms
Cons
  • The free plan's 300-minute cap and 3-import limit are consumed quickly by anyone with a regular meeting load, pushing most serious users toward paid tiers
  • Transcription accuracy degrades with heavy accents, crosstalk, technical jargon, and poor audio quality, so summaries often need human review before sharing
  • Advanced CRM integrations
  • API access, and admin controls are gated behind higher Pro, Business, and Enterprise tiers, so per-seat costs add up for teams
  • Auto-joining bots recording meetings raises consent and privacy considerations that require clear internal policies before broad rollout
  • Always-listening design raises consent concerns
  • Recording disclosure is the user's responsibility
  • Desktop-only capture
  • No public API
  • Screen capture may be sensitive in some settings

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