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OpenObserve

OpenTelemetry-native observability for LLM calls, tools, and agent handoffs

Editorially reviewedChecked Sep 2026How we review
llm-observability#opentelemetry#llm tracing#agent observability#token cost
Free plan Free trial API Self-hosted Teams
Toolglade’s take

Treating agent traces as ordinary OpenTelemetry spans is the right architectural call and the main reason to prefer this over a dedicated LLM observability vendor: you get one query surface across application and agent telemetry rather than another silo to correlate manually. Charging on ingestion with unlimited users is also genuinely differentiated, since per-seat observability pricing punishes exactly the broad access that makes observability useful. Two qualifications. The LLM observability product is explicitly in preview, and online evaluations are gated to enterprise. Self-hosting AGPL-3.0 is a real option but brings the usual operational load.

About OpenObserve

OpenObserve provides OpenTelemetry-native observability for LLM and agent workloads, capturing calls, tool use, and handoffs as spans with payloads and per-span token cost, alongside existing logs and metrics.

OpenObserve is an established observability platform that in September 2026 launched AI and LLM observability as a first-class capability. The design decision that matters is that agent traces are OpenTelemetry spans, not a separate proprietary format, so LLM calls, tool calls, and agent handoffs land in the same store as your application logs, metrics, traces, and Kubernetes telemetry. Each span carries the prompt and response payload plus a token cost computed from your own model pricing rather than a vendor estimate, which makes cost attribution per request, per feature, or per customer straightforward. Optional LLM-as-a-judge scoring adds quality evaluation, though online evaluations are an enterprise feature. Commercially it is unusual in charging on ingestion rather than seats: cloud is 0.50 dollars per GB ingested and 0.01 dollars per GB queried with unlimited users and no per-seat charge, and self-hosted enterprise is free up to 50 GB per day. The core is AGPL-3.0. The vendor holds SOC 2 Type II and ISO 27001 and notes that LLM observability is in preview.

TL;DR

OpenObserve brings LLM and agent tracing into a standard OpenTelemetry observability platform, priced on ingestion rather than seats.

Company overview

OpenObserve Inc. is an observability company based in Menlo Park, California, with an AGPL-3.0 open-source core and a cloud service.

In September 2026 it launched AI and LLM observability, featured on Product Hunt, extending its existing logs, metrics, traces, RUM, and session replay platform.

Product features

LLM observability captures calls, tool calls, and agent handoffs as OpenTelemetry spans with prompt and response payloads and per-span token cost derived from your own model pricing, plus optional LLM-as-a-judge scoring.

The wider platform covers logs, metrics, traces, RUM, session replay, and error tracking. Cloud bills on ingestion with unlimited users; self-hosted enterprise is free up to 50 GB per day.

Target market

Platform and SRE teams running agents in production who already use OpenTelemetry and want agent telemetry in the same store as infrastructure data.

Buyer personas

End users

Engineers debugging agent behaviour in production.

Buyers

Platform engineering and SRE leads.

Key influencers

OpenTelemetry and LLMOps communities.

Ideal customer profile

A team running agents in production on an OpenTelemetry stack that needs cost attribution and failure debugging in one place.

Funding & performance

Not stated on the vendor site; the company holds SOC 2 Type II and ISO 27001 certifications.

Pros & cons

Pros

  • Agent traces are standard OpenTelemetry spans, not a silo
  • Per-span token cost from your own model pricing
  • Unlimited users with no per-seat charge
  • AGPL-3.0 core with a self-hosted option
  • Self-hosted enterprise free up to 50 GB per day
  • Wide framework support including LangChain, CrewAI and LlamaIndex
  • SOC 2 Type II and ISO 27001 certified

Cons

  • LLM observability is labelled preview
  • Online evaluations are an enterprise feature
  • Ingestion-based pricing needs volume forecasting
  • Self-hosting carries operational overhead
  • Payload capture raises data governance questions

Pricing plans

Open Source
Free
  • AGPL-3.0 licence
  • Logs, metrics, traces, RUM
  • Self-hosted
  • Free forever
Cloud Professional
$0.50/GB ingested / month
  • $0.01 per GB queried
  • Unlimited users, no per-seat charge
  • 15 months metrics retention
  • 30 days non-metrics retention
Self-Hosted Enterprise
Free up to 50 GB/day
  • SSO and RBAC
  • Federated search
  • Workload management
  • Audit trail
  • Sensitive data redaction
Enterprise
Custom
  • Infinite retention BYOB
  • Pipelines
  • AI-powered observability
  • Incident management and AI SRE agent
  • SLAs

Key features

API
Team collaboration
Self-hosted
Integrations
OpenTelemetry, LangChain, CrewAI, LlamaIndex, AutoGen, OpenAI, Anthropic, Gemini, Ollama, LiteLLM, OpenRouter, n8n, Claude Code, MCP
Input types
text
Output types
text
Best For
agent tracing, llm cost attribution, unified observability

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API
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Frequently asked questions

How does OpenObserve trace agents?+

Every LLM call, tool call, and agent handoff is captured as an OpenTelemetry span with prompt and response payloads.

How is token cost calculated?+

Per span, using your own model pricing rather than a vendor estimate.

Is there a self-hosted option?+

Yes. The core is AGPL-3.0, and Self-Hosted Enterprise is free up to 50 GB per day ingestion.

Are users charged per seat?+

No. Cloud plans include unlimited users with no per-seat charge; billing is on ingestion and query volume.

Is LLM observability generally available?+

It is labelled preview, and online evaluations are an enterprise feature.

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