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Omnisend

Email and SMS marketing automation built for ecommerce stores

email#ecommerce email#sms marketing#marketing automation#abandoned cart
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Toolglade’s take

Omnisend is one of the most ecommerce-native email and SMS tools, with genuinely strong pre-built automations and product-aware campaigns that plug straight into Shopify and WooCommerce. Contact-based pricing is transparent, and the free plan is usable for getting started. The 2026 change restricting SMS to the Pro plan is worth noting, and email credits scale with contact count. For small to midsize DTC brands, it hits a sweet spot of power and simplicity.

About Omnisend

Omnisend is an ecommerce-focused email and SMS marketing platform with pre-built automations, behavior-based segmentation, popups, and AI content tools that integrate directly with major store platforms.

Omnisend focuses squarely on ecommerce email and SMS, giving online stores the automations that drive revenue: welcome series, abandoned-cart recovery, browse abandonment, order and shipping notifications, and win-back flows, all pre-built and product-aware. Because it is designed around stores, campaigns can pull in products, discount codes, and recommendations natively. The platform combines email, SMS, and web push in one place, with segmentation based on shopping behavior, popups and forms for list growth, and A/B testing. AI assists with content generation and campaign optimization, and reporting ties messaging back to sales so merchants can see revenue per campaign and automation. Omnisend is known for a functional free plan and transparent, contact-based pricing, with the Standard plan from around $16/month and Pro from around $59/month adding unlimited emails and advanced features. As of 2026, SMS on new paid subscriptions is limited to the Pro plan. It is an excellent fit for small and midsize DTC brands, though very large senders may eventually weigh dedicated enterprise platforms.

TL;DR

Omnisend is an ecommerce-native email and SMS marketing platform with strong pre-built automations, product-aware campaigns, and transparent contact-based pricing for DTC brands.

Company overview

Omnisend is an ecommerce marketing automation company founded in 2014, originally as Soundest, and headquartered with a strong European presence. It focuses exclusively on helping online stores grow revenue through email and SMS.

The company serves tens of thousands of ecommerce merchants and has built deep integrations with major store platforms, positioning itself as a specialist alternative to broader marketing suites.

Product features

Omnisend combines email, SMS, and web push with pre-built ecommerce automations such as abandoned cart, welcome, and win-back flows. Campaigns are product-aware, pulling in items, discounts, and recommendations.

Behavior-based segmentation, popups and forms, A/B testing, and AI content tools support list growth and optimization, while reporting ties every message to store revenue through native platform integrations.

Target market

Omnisend targets small and midsize ecommerce and DTC brands on platforms like Shopify, WooCommerce, and BigCommerce that want ecommerce-specific email and SMS automation.

Buyer personas

End users

Ecommerce marketers and store owners building automations and campaigns.

Buyers

DTC founders and marketing managers selecting an ecommerce email platform.

Key influencers

Shopify agencies and ecommerce consultants recommending tools.

Ideal customer profile

A small-to-midsize DTC or ecommerce brand on Shopify or WooCommerce that wants powerful, ready-made email and SMS automations tied to store revenue.

Funding & performance

Omnisend has raised venture funding over its history but does not prominently disclose large recent rounds. Verify current financials with the company.

Pros & cons

Pros

  • Purpose-built for ecommerce with product-aware campaigns
  • Strong library of pre-built automations
  • Email, SMS, and web push in one platform
  • Transparent contact-based pricing
  • Usable free plan
  • Deep Shopify and WooCommerce integration

Cons

  • SMS restricted to Pro plan on new 2026 subscriptions
  • Email credits scale with contact count
  • Less suited to non-ecommerce use cases
  • Template design flexibility is moderate
  • Advanced reporting reserved for higher tiers

Pricing plans

Free
$0 / month
  • ~500 emails/month
  • 60 SMS
  • 500 web push
  • Automation and segmentation
  • Popups and A/B testing
Standard
$16 / month
  • Higher email volumes
  • Unlimited web push
  • Automation workflows
  • 24/7 support
Pro
$59 / month
  • Unlimited emails
  • SMS included
  • Advanced segmentation and reporting
  • Priority support
Custom
Custom
  • Tailored volumes
  • Dedicated support
  • Advanced deliverability
  • Onboarding assistance

Key features

API
Team collaboration
Multi-language
Integrations
Shopify, WooCommerce, BigCommerce, Wix, Zapier, Google Analytics
Input types
text
Output types
text
Best For
ecommerce stores, dtc brands, shopify merchants, email marketers

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API
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Frequently asked questions

Is Omnisend only for ecommerce?+

It is purpose-built for ecommerce, with product-aware campaigns, store integrations, and revenue tracking, so non-ecommerce businesses are less well served.

Does Omnisend have a free plan?+

Yes, the free plan includes around 500 emails per month plus core automations, segmentation, and popups for getting started.

Can Omnisend send SMS?+

Yes, but for paid subscriptions started on or after May 2026, SMS is available only on the Pro plan; check current terms before subscribing.

How does Omnisend pricing scale?+

Pricing is contact-based, with email volume calculated from your contact count and higher tiers unlocking unlimited emails and advanced features.

Does it integrate with Shopify?+

Yes, Omnisend integrates deeply with Shopify, WooCommerce, BigCommerce, and Wix for product-aware campaigns and automations.

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