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Heidi Health vs Shortwave

Heidi HealthShortwave

Bottom line: Heidi Health for solo and small-practice clinicians; Shortwave for gmail and Google Workspace power users.

Heidi HealthHeidi Health

Ambient AI medical scribe with a genuinely free tier

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ShortwaveShortwave

AI email client for Gmail that helps you reach inbox zero faster with AI search, summaries, and drafting.

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Votes00
PricingFreemiumFreemium
CategoryProductivityProductivity
Tags
ambient-aimedical-scribeclinical-documentationmultilingualhealthcare
emailai-emailgmail
Best for
  • Solo and small-practice clinicians
  • Multilingual clinical settings
  • Clinicians wanting to trial before paying
  • Gmail and Google Workspace power users
  • Professionals with high email volume
  • Sales, recruiting, and customer-facing teams
Pros
  • Genuinely usable free tier
  • Support for 100+ languages
  • Chrome extension plus iOS and Android apps
  • Built-in clinical evidence tool
  • Customizable note templates
  • Powerful, genuinely useful AI search and summaries
  • Fast, keyboard-driven interface that feels like a modern successor to Google Inbox
  • Strong inbox organization with bundles, splits, and AI filters
  • Native desktop, iOS, and Android apps
  • Team collaboration features like shared threads and assignees
Cons
  • Clinician plan pricing increased over time (now around $150/user/month billed annually)
  • Clinicians must review and sign all AI output
  • Deep EHR integration can be lighter than enterprise-only rivals
  • Organizations must still complete their own compliance review
  • Advanced features and add-ons raise total cost
  • Gmail and Google Workspace only, with no Outlook, IMAP, or Exchange support
  • Paid tiers are expensive compared with most email clients
  • Daily AI usage quotas can be hit by heavy users on lower tiers
  • No permanent full-featured free plan beyond the trial and basic use
  • Learning curve for its many organization features

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