Side-by-side

Abridge vs Retell AI

AbridgeRetell AI

	Abridge Ambient AI medical scribe that turns clinician-patient conversations into structured notes Visit	Retell AI Build, test, and deploy production-grade AI voice agents that handle inbound and outbound phone calls. Visit
Votes	0	0
Pricing	Contact	Paid
Category	Audio	Audio
Tags	medical-scribehealthcareclinical-documentation	voice-agentcall-automationvoice-ai
Best for	Large hospitals and integrated delivery networks Epic-based health systems Clinicians facing heavy documentation burden	Developers building custom voice agent products Startups automating support or sales calls Agencies deploying voice agents for clients
Pros	Deep, native Epic integration from Haiku to Hyperdrive Linked Evidence traceability builds clinician trust in AI output Best in KLAS for Ambient AI two years running (2025, 2026) Broad specialty coverage (55+) and 28+ supported languages Strong security posture: HIPAA/BAA, SOC 2 Type II, ISO 27001	Transparent per-minute, pay-as-you-go pricing with no platform fee Full feature access from day one, nothing locked behind higher tiers Strong developer tooling: API, testing/simulation suite, webhooks, functions Wide model and voice choice (GPT, Claude, ElevenLabs, Retell voices) Extensive integration directory including Twilio, CRMs, and calendars
Cons	Enterprise-only; solo and small practices cannot buy directly Pricing is opaque and quote-based, requiring a sales cycle Best value is realized inside Epic; less compelling for non-Epic shops Implementation and change management require institutional resources No free plan or public self-serve trial	Headline $0.07/min rate is misleading; real costs run $0.13-$0.31/min Costs stack across LLM, TTS, and telephony, making budgeting complex Enterprise plan is expensive, starting around $8,000 Steeper learning curve for non-developers building advanced flows No permanent free plan, only $10 in starter credits

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