Side-by-side

PolyAI vs Amazon Nova

PolyAIAmazon Nova

Bottom line: PolyAI for large enterprise contact centers; Amazon Nova for aWS-committed enterprises wanting cheap, integrated inference.

	PolyAI Enterprise voice AI that answers customer calls in natural language Visit	Amazon Nova Amazon's family of foundation models on AWS Bedrock. Visit
Votes	0	0
Pricing	Paid	Paid
Category	Chatbots	Chatbots
Tags	voice-aicontact-centercustomer-serviceenterpriseconversational-ai	foundation-modelsaws-bedrockmultimodallow-costenterprise
Best for	Large enterprise contact centers Hospitality and travel brands Banks and utilities with heavy call volume	AWS-committed enterprises wanting cheap, integrated inference High-volume text and multimodal workloads RAG and agent applications built on Bedrock
Pros	Handles natural, interrupted speech far better than legacy IVR Supports 45+ languages Proven with large enterprise customers Custom-built and tuned per brand Strong funding and long-term viability signals	Among the lowest per-token prices on Bedrock, with very cheap Micro and Lite Deep AWS integration including IAM, VPC, Guardrails, and Knowledge Bases Broad modality coverage across text, image, video, speech, and agentic actions Nova 2 adds long context up to a million tokens and controllable reasoning Enterprise-grade security, compliance, and data governance via AWS
Cons	No free tier or self-serve option Custom pricing typically runs into six figures annually Long sales and implementation cycle Overkill for small businesses Not self-hosted	Major instability as Premier, original Omni, Reel, and Canvas are retired in 2026 No open weights and hard AWS Bedrock lock-in Historically trailed frontier models on top-end quality Available only on AWS Bedrock with no standalone API or portability Confusing lineup across Nova 1 and Nova 2 with two Omni models

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